Overview
Printify is a print-on-demand company, which means that all products are unique and produced only once ordered from the https://themindsetdesigned.com website. This means that returns and exchanges are not supported by The Mindset Designer Company or by Printify Company if you order the wrong size, or color, or simply change your mind.
Reprint or refund
In case of a damaged product or a manufacturing error, Printify offers a free reprint or a refund if you contact them within 30 days of product delivery. Please contact us via the Contact Us forms and provide a clear photo and/or video showing the issue.
If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.
Please note that Printify and The Mindset Designer Company will not be held responsible and will not offer reprints or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund.
For DTG (Direct-to-garment or DTG printing) products, there is a tolerance of 0.5″ for print placement, meaning that minor variations in the placement of the print will not be considered as defects.
In case of reprint:
After contacting, us via the Contact Us forms and selecting the reprint request type inside this form under “Received order issue” option, your items will be reprinted and delivered to your address shipping.
In case of refund (return):
We refund you through your account bank. We invite you to return the items to the original address mentioned in the package.
Need Help?
Contact us at contact@themindsetdesigned.com for questions related to refunds and returns.